Returns & Refunds
Our return policy allows for 14 days from the date the product was received.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Products that are exempted from this return policy (cannot be returned or exchanged):
- Gift cards
- Store credit value
- Items bought with a store credit
- Items on sale or promotion
To return an item, please visit our contact page and submit a return request from the contact form, please make sure to follow the instructions indicated on the contact form which might require uploading relevant supporting documents.
When returning an item back to us, the customer shall shoulder the below expenses (some exceptions might be applied):
- Original shipping cost (from our warehouse to your address), which will be deducted later on from the final refunded amount.
- Returning shipping costs to our address (e.g. from your address to our returning facility).
- A 25% restocking fee to be applied (calculated based on the item’s sale price and excluding shipping)
After contacting us and we approve the return request, please ship the returned items to the following address:
1440 W. Taylor St #969 Chicago, Illinois 60607 USA.
Please do not send your returned items back to the warehouse address on the original package.
Once your returned item is received and inspected, we will notify you by email with our decision.
If the refund is approved we will refund the amount back to the credit card which was used to purchase the same item. If you require special handling of your refund process please contact us.
Refund Processing Time
We process refunds within 1-3 business days from receiving and inspecting the returned item(s), once processed it might take 5-10 business days to be reflected on your account depending on your bank or credit card company.
Please contact your bank or credit card company to check on your refund status, in case of any inquiry please contact us.
If your product was received damaged or with a defect, please contact us and we will give you the option to refund in full or replace the item for free.
Please make sure to send us the evidence (photo or video) of the damaged product in order to process your request correctly.
Damaged or defective items’ reporting is only allowed within 2 days of the delivery date. If you forgot to report a damaged or defective item past 2 days of delivery please contact us and we will do our best to assist you.
Received the Wrong Product (not what I have ordered)
If you have received the wrong product or variation which is different from what you have previously ordered, please contact us and we will take an action to your satisfaction.
Please make sure to send us the evidence (photo or video) of the wrong product in order to process your request correctly.
Note: Product image colors can be displayed differently depending on the screen, browser, or computer settings and configuration which impacts the color temperature, therefore the actual product color may vary slightly from the images on our online store.
Reporting the incorrect item is only allowed within 2 days of the delivery date. If you forgot to report this past 2 days of delivery please contact us and we will do our best to assist you.
Unfortunately, we do not accept exchanges, however, you may return an item back to us and place a new separate order.
Accidental Orders & Cancelations
If you have made an order by mistake or ordered the wrong variant/item, please contact us immediately (within the same hour of which the order was made) and we will do our best to assist you based on your case. A cancelation fee of 3% might be applied for accidentally placed orders subject to not being processed or dispatched.
Unfortunately, we cannot recall or cancel an order once it has been processed and/or dispatched to our couriers. Such orders will go through the normal return process explained above.
Customer’s Absence or Wrong Address
Unfortunately, we cannot offer refunds on returned items by the shipping company due to the customer’s absence or the wrong shipping address provided during the checkout. Some exceptions might be applied, please contact us and we will do our best to assist you.
In case the address is entered incorrectly during the checkout, please contact us immediately so that we can make the necessary changes to your order.