Returns & Refunds
Our return policy allows for 14 days from the delivery date to report an item for a return. Unfortunately, we won’t be able to process return requests beyond this timeframe.
Returned items must be received at our return address no later than 30 days from the return request date.
To return an item, please visit our Contact Page and submit a return request from the contact form, please make sure to follow the instructions indicated on the contact form which might require uploading relevant supporting documents.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
We do not create returning shipping labels, feel free to ship the package back to us with your preferred shipping courier only after your return request is approved by us.
Original shipping cost from our warehouse to your shipping address is non-refundable unless the item is defective or damaged.
A 15% restocking fee will be deducted from the final approved refund amount which will cover up the additional expenses and costs related to handling returned items.
The below items/products are excluded from this return policy (cannot be returned or exchanged):
- Hijabs, accessories, and swimwear
- Gift cards
- Store credit value
- Items bought with a store credit
- Items on sale
- Items on coupon codes with a discount of 15% or above
Please do not send your returned items back to the warehouse address on the original package.
Once your returned item is received and inspected, we will notify you by email of our decision.
If the refund is approved we will refund the amount back to the credit card which was used to purchase the same item. If you require special handling of your refund process please contact us.
Refund Processing Time
We process refunds within 21 business days from receiving and inspecting the returned item(s), once processed it might take 5-10 business days to be reflected on your account depending on your bank or credit card company.
Please contact your bank or credit card company to check on your refund status, in case of any inquiry feel free to contact us.
If your product was received damaged or with a defect, please contact us and we will give you the option to refund in full or replace the item for free.
Please make sure to send us the evidence (photo or video) of the damaged product in order to process your request correctly.
Damaged or defective items’ reporting is only allowed within 2 days of the delivery date. If you forgot to report a damaged or defective item past 2 days of delivery please contact us and we will do our best to assist you.
Received the Wrong Product (not what I have ordered)
If you have received the wrong product or variation which is different from what you have previously ordered, please contact us and we will take an action to your satisfaction.
Please make sure to send us the evidence (photo or video) of the wrong product in order to process your request correctly.
Note: Product image colors can be displayed differently depending on the screen, browser, or computer settings and configuration which impacts the color temperature, therefore the actual product color may vary slightly from the images on our online store.
Reporting the incorrect item is only allowed within 2 days of the delivery date. If you forgot to report this past 2 days of delivery please contact us and we will do our best to assist you.
Unfortunately, we do not accept exchanges, however, you may return an item back to us and place a new separate order.
Accidental Orders & Cancelations
If you have made an order by mistake or ordered the wrong variant/item, please contact us immediately (within the same hour of which the order was made) and we will do our best to assist you based on your case. A cancelation fee of 3% + $1.00 might be applied for accidentally placed orders subject to not being processed or dispatched.
Unfortunately, we cannot recall or cancel an order once it has been processed and/or dispatched to our couriers. Such orders will go through the normal return process explained above.
Customer’s Absence or Wrong Address
In the case of the package being returned back to us by the shipping company due to the customer’s absence or wrong shipping address, restocking fees might be applied and the original shipping fees might not be refunded. We will not be able to process any refund if the package got damaged or lost while being returned by the shipping company.
We are not responsible if the package is stolen/lost after successful delivery confirmation. Please contact us and we will do our best to assist you based on your case.
In case the address is entered incorrectly during the checkout, please contact us immediately so that we can make the necessary changes to your order.